UniFi Mobile Government Staff

by | Jul 5, 2019 | Telco, unifi | 0 comments

UniFi Mobile Government Staff,UniFi Mobile Government Staff coverage,UniFi Mobile Government Staff promotion,UniFi Mobile Government Staff postpaid.

UniFi Mobile Government Staff,UniFi Mobile Government Staff coverage,UniFi Mobile Government Staff promotion,UniFi Mobile Government Staff postpaid

What is a Service Pack?
 Service Pack offers unlimited mobility plans for data, voice and SMS calls at a subscription rate as low as RM59 per month (excluding 6% service tax).
 The package was launched in 2018 to teachers and staff under the DG graduated Ministry of Education (MOE), members of the National Institute of Teaching Services (NUTP), the Malaysian Armed Forces, the Malaysian Armed Forces Veterans and the Royal Malaysian Police (PDRM).
 The package will then be open to all STATE and CONTRACT state employees who work with the Federal Government and the State Government, including members of the Malaysian Armed Forces Veteran, provided they use the Band 5 telephone model as stated in the Terms and Conditions.
What are the criteria required to apply for this package?
 All civil servants of the Federal Government and the State Government are FAT and CONTRACT eligible to apply for this Service Pack subscription.
When will this Service Pack be offered?
 Service Packages are already available for subscription.
 This promotion is for a limited time, so take this opportunity right away!
Will I be bound by any contract if I subscribe to Service Packages?
 Yes. You will be bound by a 24-month contract with each subscription of Service Packages.
 However, no contract will be imposed if you subscribe to the Service Pack before 31 December 2019.
What is the difference between this package and the existing residential bandwidth package offered by unifi?
 Service Packages offer unlimited mobility plans for data, voice and SMS calls, where customers can enjoy the services offered while outside the residence, while fixed-band broadband services can only be enjoyed when you are in your home.
How do I subscribe to this package?
 Subscription Service Packages can be made at all nearby TMpoints across the country.
 You only need to bring your MyKad together with a Military Police / Military Identity Card / Military Veteran Card / Government Employee Pass that states that you are a civil servant of the FATTED and CONTRACT status government or a letter of declaration with the official stamp of your Department, when applying for a subscription.
Is this Service Package only subscribed to TMpoint?
Yes. For now, subscription to Service Packages is only possible at TMpoint or online.
What is the number of Mobile unifi able phones that can be subscribed under this pack?
 You may only subscribe to one (1) Mobile unifi line under this Service Pack which is registered using an Identity Card.
 However, the customer may choose to add up to four (4) lines from any other Mobile unifi plan to be registered under the account using the same identification card.
Can my existing phone number be transferred to this Service Pack plan?
 Yes, you can transfer the phone number from the current mobile operator to this Service Pack if you have settled all the balance (if any), not blacklisted and free from any contract with the current mobile operator.
 You can also apply to maintain the same phone number at any TMpoint counters nationwide.
I am a customer for unifi Mobile 99/79/39/29/19. Can I change my plan to Service Packages by maintaining the same online number?
 Sorry, you can not do so at this time. However, you can add one (1) line under Service Packages to enjoy this promotion.
How long is the process for transferring the number?
 We will assist you to request a transfer of numbers from your current mobile operator, once all payment has been made. Your current mobile operator company may take up to five (5) working days to approve it.
Am I eligible to subscribe if the Civil Servant is my husband / wife?
 No. Only federal and state government civil servants as well as military veterans with valid identification documents are eligible to subscribe to this Service Pack.
Where can I check the coverage of the Service Packages service?

 You can check our service coverage here.

If I am a mobile unifi user with five (5) lines, may I apply for this Service Pack?

 Subscription limits for Service Packages are one (1) person for one (1) line. However, if you are an existing unifi Mobile subscriber with five (5) lines, you can still subscribe to the Service Pack if the 5th line (at RM49) has been terminated.

What will happen to my Subscription Services subscription when I retire or leave the service?
 Do not worry as you will continue to enjoy these benefits as long as there is no change in terms of service from TM.
What will happen to my Subscription Services subscription when I retire or leave the service?
 Do not worry as you will continue to enjoy these benefits as long as there is no change in terms of service from TM.
If I am a government retiree, am I eligible to subscribe to Service Packages?
 Sorry. This limited promotion is open to regular and contracted civil servants and is still serving in the public sector only.
unifi MOBILE PEK JASA
Can I enjoy the subscription rate of Service Packages if I retire?
 Yes, customers of Service Packages will still enjoy special rates of civil servants even after retirement.
What kind of calls and SMS are not included in the Plan of Service Packages?
 Types of calls and SMS that will incur additional charges are as follows:
a) Call to 1300/1700/1600 / 1MOCC numbers
b) Calls to Singapore (02-)
c) Border Call to Brunei (080-)
d) Call to a special number
e) Call & SMS from Malaysia to international number (IDD)
f) Call and SMS while abroad
Do I need to apply for a certain size SIM card (such as a micro SIM or nano SIM) before making a payment?
 Do not worry, all SIM cards are available in 3 sizes (standard, micro and nano) and are suitable for installation on all phone models.
DATA
I can not use my SIM card. What should I do?
 We have partnered with a variety of phone set providers to support auto-assigning as soon as you insert a unifi Mobile SIM card. You will receive a notification within minutes after the SIM card is inserted.
 This notification is to set the Access Point Name (APN) to unifi in the phone settings. If you did not receive the notification, you can set the APN to “unifi” manually.
 Go to “Settings> More / Mobile> Access Point Name”
What happens if I do not change the APN to "unifi"?
 You may not be able to use the Mobile unifi service and you are advised to change the settings immediately.
Can I use my phone as a hotspot?
 Yes, you can activate hotspot by purchasing Personal Wi-Fi pass at RM6 for two (2) hours. This pass will be activated immediately upon purchase. You can also use 10GB of personal hotspots that can be used in free 4G coverage areas.
How many devices can I connect using the Personal Wi-Fi pass?
 You can share your Wi-Fi with up to five (5) devices only.
VOICE CALLS
What are the voice calling features in my Service Pack plan?
 The features of voice calls offered are as follows:
 Call on hold
 Call waiting
 Missed call notification
What are the voice calling features that are not supported in my Mobile unifi plan?
 At this time, Mobile unifi plan does not offer call features as follows:
 Video call
 Voicemail
 Call divert
 Call many parties
 Display the private number in outgoing calls
What is the call charge to a special number?
 Charge calls to special numbers are 60 seconds per block.
NUMBER OF CALL CAFE SERVICE DETAILS NUMBER
999@Emergency Response Services MERS (Malaysian Emergency Response Services)
15999@Line Nur
1-800@Toll Free Line
13777@Sabah Water Department (JANS)
100@TM Customer Service Center
15454@[email protected] / min
15300@Selangor Water [email protected]/min
103@Directory Help Services [email protected]/min
VOICE
What are the features of SMS in my Mobile unifi plan?
 SMS features offered are as follows:
 Send an SMS to domestic domestic / domestic shortcode
 Receive bank transaction code (TAC)
 OTT SMS (example: WhatsApp)
 Emergency SMS service
What is the unsupported SMS function in my Mobile unifi plan?
 At this time, the Multimedia Message Service (MMS) is not offered in the Mobile unifi plan.
BANK POLICY INTRODUCTION, DEPOSITS AND CREDIT LIMITS
Do I have to pay any advance fee for this package?
 Advance payment of RM100 is payable upon registration and will be deducted from your first bill when you subscribe to Service Packages.
How to activate the International Roaming service? Will the deposit be refunded when I finish this service?
 You can activate International Roaming through Self Care in mobilecare @ unifi app or anywhere nearby TMpoint around the country.
 deposit of RM300 will be charged and will be refunded when the service is terminated, in the event of no outstanding charges in your account.
What is the credit limit for each line?
 The credit limit for one line is RM500.
Can I add my credit limit?
 Yes. You can do so via mobilecare @ unifi app or anywhere near TMpoint around the country.
Can I reduce my credit limit?
 Yes, it can. You can do this via Live Chat, online help form or Self Care in mobilecare@unifi app. The deposit paid for the addition of the credit limit will be refunded once your account is closed or terminated.
Will I be notified if my balance exceeds the credit limit?
 Yes. You will be notified when your account reaches 80% and 100% credit limit, via your registered SMS and email.
What will happen if my balance exceeds the credit limit?
 You will not be able to use the service if the balance exceeds the prescribed credit limit.
What is the minimum amount I need to explain to reactivate the service if the service has been blocked due to exceeding the credit limit?
 You need to make a minimum payment of 75% of the amount due before the service is reconnected.
Will a credit status check be performed when I subscribe to Service Packages?
 Yes. Your credit status will be reviewed as the usual practice of telco credit review (CTOS) when subscribing to Service Packages. However, credit checks are exempted if you are an existing customer unifi.
What if I want to cancel my Services Pack subscription?
 Termination of service can be done via Live Chat, carecare @ unifi app, email or at TMpoint after explaining all outstanding balance.
Should I make more payments, will the money be refunded?
 Yes. We will refund your money if there is any excess payment and have balance in the account exceeding RM10.
Can I use this service to download peer-to-peer content? (Example, "torrent" file)?
 Can. You can download peer-to-peer at 64 kbps speed.
Am I allowed to use unlimited calls for business, such as use at customer service center?
 You are only allowed to make calls on personal matters and comply with the “Acceptable Usage Policy” without any commercial use.
Can I send SMS delivery in bulk?
 You are only allowed to send SMS on personal affairs as long as you comply with the terms “Accpetable Usage Policy”.
INTERNATIONAL DAILY SERVICES (IDD)
What is IDD?
 International Direct Dial or IDD allows you to make calls or send SMS to overseas phone number from your Mobile unifi number in Malaysia.
How do I enable IDD? Is there any deposit required?
 IDD services will be activated directly without the need for a deposit.
How can I make international calls?
 To make an international call, dial 00, followed by the so-called country code, area or city code, and destination telephone number.
 For example, if you contact someone in Brazil (the country code is 55), in the city of Rio de Janeiro (city code is 21), dial 00 – 55 – 21 – XXXX-XXXX. For your convenience, you can replace 00 with +, for example +55 21 XXX-XXXX.
What is the IDD call rate?
 Please refer to the IDD call rate HERE.
INTERNATIONAL CONFERENCE (ROAMING)
What is Roaming International?
 International roaming allows you to make / receive calls, send messages, access email and internet in over 180 countries around the world.
How do I make sure that I'm not charged for hidden charges when I am roaming internationally?
 You are advised to close the Data Roaming feature on your smartphone before arriving at that destination.
Can I use data roaming services when I am abroad?
 Yes, but you need to activate international roaming services first.
What does Data Roaming Pass offer?
 The pass allows you to surf the mobile internet while traveling abroad until midnight in the country.
What is the Valid Data Roaming period?
 Pass is valid until midnight in the country you are in. For example, if you visit Thailand, your data roaming will expire at 12:00 midnight in Bangkok.
My usage has reached the data limit! How do I stay on the web while I'm roaming?
 You can purchase additional Data Roaming Pass through the mobilecare@unifi app.
Will I receive any notification when the pass purchase is successful?
 Yes. You will receive a notification via SMS when your Data Roaming Pass is successfully activated for automatic subscriptions and pass renewals.
How do I unsubscribe Roaming Data?
 Your Data Roaming Pass will expire midnight in the city where you are, so you do not need to stop the subscription.
Is Data Roaming Pass compatible with all phone models? (like iPhone / Blackberry / Android / Windows)?
 Yes. It is suitable for all mobile phone models.
How do I monitor the usage and expiration date of my Data Roaming Pass?
 You can monitor the usage and expiration date of Data Roaming Pass in the following ways:
 You will receive SMS notification once usage exceeds quota, and when it has expired.
 You can also check through Self Care in mobilecare@unifi app.
I purchased a Data Roaming Pass in Singapore. Can I use it in Thailand on the same day?
 Data Roaming Pass is set according to the registered country only. If you travel to several countries on the same day, you need to enable Data Roaming Pass in each country and select the operator in each country.
How much does it cost if I use data outside of the country without Data Roaming Pass?
 In the absence of Data Roaming Pass, you will be charged based on usage at the rate of RM49 / MB.
Why does Data Roaming Pass not work in some countries?
 You need to check the Access Point Name (APN) on your phone first. APN should be set as “unifi”. To review and change it, follow these steps:
 Android Model:
o Settings> More> Mobile networks / Cellular networks> Access point names OR Settings> Mobile networks> Access Point Names
o Click “Edit the Access Point Names” and change to “unifi”
o Leave other columns according to existing settings. Reboot your phone if necessary.
 iOS model:
o Settings> Mobile Data> Mobile Data Network OR Settings> Cellular> Cellular Data Network.
o Touch Access Point Name and change to “unifi”
o Leave other columns according to existing settings and reboot your phone if necessary.
Which payee should I choose when I make an online payment, ATM & cash deposit machine?
 Please select ‘webe digital sdn bhd’ when you make online payments, ATMs and money deposit machines. We will notify you if there is any change.
NETWORK AND EQUIPMENT
What is the mobile unlink LTE network and how does it cover?
 Mobile unlink LTE network uses the 850 MHz spectrum. We are actively expanding our coverage area of ​​our LTE network. Currently, we are focusing on areas in the Klang Valley and Johor Bahru.
 You can still enjoy 3G coverage outside the Klang Valley and Johor Bahru. Our team is constantly working to expand the coverage of LTE unifi Mobile network over time so you can enjoy the enhanced LTE experience.
What if the type of phone used for Service Packages, is not Band 5?
 Unlimited data supply and texts apply to the use of Band phone model 5. You may be subject to service suspension if found otherwise.
 You may also be subject to service suspension if found using a SIM to make calls over 2000 minutes or / and use up to 5GB of mobile data (at any time of the month) using a phone model other than the Band 5 model.
 If you do not use a 5 band phone, you will not be able to enjoy the best 4G experience.
How do I review areas with LTE coverage or otherwise?

 You can review here

Need Mobile plan for home or your business?
Click on the link below to check the address and registration online

UniFi Mobile Government Staff,UniFi Mobile Government Staff coverage,UniFi Mobile Government Staff promotion,UniFi Mobile Government Staff postpaid
UniFi Mobile Government Staff,UniFi Mobile Government Staff coverage,UniFi Mobile Government Staff promotion,UniFi Mobile Government Staff postpaid

Registration, broadband installation in Malaysia
Please provide your full address ( no unit / lot , floor , building , park etc ) for review
For further inquiries , please contact us ( online form )
or via email : ✉[email protected]

Why register with us ?

  • TRUSTED : We are an authorized and registered agent for Mobile plan .
  • SAVE : No need to Mobile shop , crammed in traffic , looking for parking and so on .
  • EASY : Questions and registration is done by email / online .
  • QUICK : Registration is fast 15-30minit after the personal details and documents obtained .
  • SIM card delivery can be scheduled as early as 2-3 days .
  • ALWAYS HAVE to answer your questions about the package , coverage and related questions .
  • Experience more than 1 years in the registry Mobile plan .
  • TRUE : We gave the correct answer , without exception , without any doubt .
  • HELP : If you have problems check coverage etc. we ‘re here to help .
  • SAFE : Information and personal data safe without any violation of privacy .

Please check coverage , see the package mobile , register online or contact us for more information .

No Contracts
No deposit charges

Free Data, Hotspot
Hotspot pass every month

Free SMS
Send message to all over the country

Free Call
Talk more with free calls all over the country ( Landline and Mobile )

Submit a Comment

Your email address will not be published. Required fields are marked *